DC directs WASA to resolve public issues

SARGODHA, (APP - UrduPoint / Pakistan Point News - 23rd Jun, 2026) Deputy Commissioner Hussain Ahmad Raza Chaudhry on Tuesday directed officials of the

Water and Sanitation Agency (WASA) to improve service delivery by actively engaging

with citizens and addressing their concerns at the grassroots level.

Chairing a performance review meeting of the WASA, the DC instructed all officers to regularly

visit the field and ensure prompt resolution of public complaints, said a press release issued here.

He also directed the agency to organize open public forums at union council and neighborhood levels to facilitate direct interaction with residents.

The meeting was attended by WASA Managing Director Muhammad Abu Bakar Imran

and other senior officials.

The DC emphasized that negligence in addressing public grievances would not be tolerated and held Executive Engineers (XENs) directly responsible for the performance of their respective subdivisions.

He also directed the WASA to enhance revenue collection, complete geo-tagging of all its assets, and prepare proposals for projects under a public-private partnership model, including a bottling plant.

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He sought a practical plan for the effective utilization of sewage and wastewater resources and instructed the agency to establish clear Key Performance Indicators (KPIs) for every branch.

During the briefing, Managing Director Muhammad Abu Bakar Imran informed the meeting that WASA had inherited approximately 32,000 connections at the time of its establishment, including around 10,000 water supply connections.

He said that an ongoing survey had so far documented nearly 50,000 households, with all data being geo-tagged. Upon completion, the survey data will be verified by the Department of Statistics at the University of Sargodha.

The managing director also highlighted ongoing efforts to regularize illegal connections and improve recovery of water supply and sewerage bills.

He said the bill-printing process was nearing completion and recovery targets had been assigned to the relevant staff with a deadline of July 10.

The deputy commissioner also directed officials to further strengthen WASA’s 1334 complaint management system and ensure swift redressal of all public complaints.