Islamabad Airport wins Best Airport Service award

Pakistan's capital airport is moving in the right direction in terms of service quality.

Islamabad International Airport has achieved another milestone by winning the Best Airport Service Award at the Pakistan International Food and Restaurant Awards, highlighting its growing reputation for providing quality passenger services.

The award was presented by Parliamentary Secretary for the Ministry of National Heritage and Culture Farah Naz in recognition of the airport’s commitment to maintaining high standards of customer service and operational excellence.

The award recognizes the airport’s ongoing efforts to provide travelers with a safe, efficient and passenger-friendly experience while also acknowledging the contributions of professionals across Pakistan’s hospitality, travel and tourism sectors.

The recognition also reflects the Pakistan Airports Authority’s continued efforts to improve service quality and strengthen the country’s aviation infrastructure. Airport officials said the achievement was made possible by the dedication and professionalism of the entire airport team, whose efforts have played a key role in improving the overall travel experience for passengers.

The latest honor marks another significant achievement for Islamabad International Airport, reinforcing its position as one of Pakistan’s leading airports and underscoring its commitment to raising service standards in the aviation industry.

The award is seen as a sign of progress, showing that Pakistan’s capital airport is moving in the right direction in terms of service quality. It is expected to support the airport’s marketing efforts, boost staff morale and strengthen institutional support, although continued improvements in the passenger experience will matter far more in the long run.