Inspector General of Police (IGP) Punjab Abdul Kareem continues direct engagement with citizens via 1787 complaint centre

Inspector General of Police (IGP) Punjab Abdul Kareem on Friday continued his direct engagement with citizens by speaking to them over the phone at the 1787 Complaint Center and reviewing the requests and complaints received from across the province

LAHORE, (UrduPoint / Pakistan Point News - 20th Feb, 2026) Inspector General of Police (IGP) Punjab Abdul Kareem on Friday continued his direct engagement with citizens by speaking to them over the phone at the 1787 Complaint Center and reviewing the requests and complaints received from across the province.

During the interaction, the IGP inquired from citizens about police action, investigation standards, conduct of officials and progress on their pending applications and issued immediate directions to the concerned officers for prompt redressal.

According to a Punjab Police spokesperson, in response to a complaint lodged by a citizen of Chakwal against police personnel, the IGP directed the DPO Chakwal to immediately contact the complainant and take necessary action. On a complaint regarding poor investigation from a citizen of Faisalabad, he ordered the SP Iqbal Town Division Faisalabad to provide immediate relief. Similarly, on a request from a woman citizen of Bahawalpur regarding delay in FIR registration, the IGP directed the DPO Bahawalpur to contact the complainant forthwith and ensure relief.

The IGP issued clear instructions that RPOs and DPOs must contact citizens on a daily basis to obtain feedback regarding action taken on their complaints and requests. He said that strict departmental action would be taken against unnecessary delays in FIR registration, weak investigations and misconduct towards citizens, adding that no exception would be allowed in such cases.

Abdul Kareem further emphasised that all complaints received through the CM Complaint Management System, Prime Minister’s Portal, 1787 helpline and other sources must be resolved within the prescribed timelines and in accordance with standard operating procedures (SOPs).

The IGP also appealed to citizens to register their complaints at the 1787 Complaint Center in case of any irregularity or misconduct by police personnel so that timely action could be ensured.

Additional IG IAB Imran Mehmood and other senior officers were also present.