Commissioner reviews Local Government performance, directs timely disposal of E-Biz applications

RAWALPINDI, (APP - UrduPoint / Pakistan Point News - 11th Jul, 2026) Commissioner Rawalpindi Division, Salman Ghani chaired a meeting to review the performance of local government departments and the functioning of the E-Biz Portal, directing authorities to improve public service delivery and ensure the timely disposal of online applications.

The meeting was attended by Additional Commissioner Coordination Zainia Humayun, officials of the Local Government Department, the Rawalpindi Waste Management Company (RWMC), and heads of other relevant departments.

Reviewing public services provided by local government institutions, the commissioner directed officials to make the issuance of birth, death and other registration certificates fully digital, transparent and efficient to spare citizens unnecessary delays and inconvenience.

He instructed the authorities to reduce the processing time for certificates and adopt a uniform, standardised and effective system across all districts of the division. He noted that the integration of the CRMS mobile application with the National Database and Registration Authority (NADRA) had further improved service delivery by ensuring accurate and timely processing of records.

The meeting also reviewed dengue surveillance activities. Ghani directed the Local Government Department to strengthen monitoring of dengue surveillance operations and ensure timely verification of field data to enhance the effectiveness of anti-dengue measures.

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A detailed briefing was also given on the performance of the E-Biz Portal. The commissioner said the portal is a key Punjab government initiative aimed at providing businesses with easy, transparent and efficient access to government services through a single online platform.

Officials informed the meeting that nearly 400 business-related services are currently being provided through the portal under a one-window operation. Across Rawalpindi Division, the portal has received 10,894 applications, of which 8,688 have been approved, 387 are under process in various departments, 1,342 are pending with applicants, and 477 have been rejected due to objections.

The commissioner directed all departments to dispose of applications received through the E-Biz Portal within 15 days, stressing that no application should be kept pending without justification. He instructed officials to immediately resolve any technical or administrative issues causing delays.

Ghani said the Punjab government was committed to promote digital governance to provide modern, fast and citizen-friendly services to the public and business community. He urged all departments to strengthen coordination and continuously improve their performance to ensure better service delivery.